Overview

Why You Are Exclusively  Invited to this event?

Every year, we hold an exclusive conference for Secretaries, Receptionists, Professional Assistants (PA) and Administrators who often manage the lives of important people in the workplace.

BECAUSE YOU ARE THE EXTENSIVE VALUE AND BENEFIT FOR YOUR ORGANISATIONS IN YOUR ROLE

Managing the office of a senior executive whereby you deliver substantial benefits for both them and the business is very different from being a mere assistant. The benefits go beyond mere savings in relation to the executive’s time or effort.

That’s what great Executive Assistants and Personal Assistants do, they deliver substantial value, and that’s what we will be examining, and celebrating, in this secretary conference 2016 in a grand way.

Sponsored Door Gifts for EVERY delegate who attend this exclusive conference because you deserve them.

Delegates will take home in the event with a plethora of practical tips, as well as immediately actionable ideas to increase productivity and impress. But above all, we want to inspire you to go back to your businesses and use what you have learned to add new dimensions to your role. We hope you will agree that we have put together a programme that is a mixture of both the inspirational and practical.

Dear Bosses, It is time to show your appreciation to your staff who contributes so much to the success of your achievements by nominating them to an appreciation event where their skills and knowledge are continuously upgraded.

Learning Outcomes

  • Increase your leadership, influence and ability to get results – without formal authority
  • Enhance your confidence, credibility and interpersonal skills
  • Develop your technology skills and get up to speed on the latest advances
  • Learn techniques for planning and executing project assignments
  • Build strategic relationships and a vast network of Executive Assistants
  • Find out how to present your best, most productive professional self
  • Increase your contribution to the execution of your executive’s and organization’s objectives

Who Must Attend

Secretaries, Office Administrators, Office Managers, Confidential/Executive/Private Secretaries, Personal Secretaries, Principal/Personal/Administrative Assistants,  Public Relations Executives, Guest Relations Officers, Customer Relationship Managers & Executives, Account Managers & other frontline and support staff.

Course Details

Schedule and Topics will be updated accordingly

Session 1: 5 Key Tools of Managing Office Operation

Discover how to develop your leadership skills even if you’re only managing your own work. Understand more about the successful leadership models and how you can adopt these skills in managing your work
Session 2: Persuasion and Influencing Skills 
How often have you needed to persuade others to do something? It’s a situation that arises almost every day, whether it’s getting your teenager to tidy their room, or your pre-schooler to get dressed, or a colleague to attend a meeting on your behalf. Some people seem to be able to do it effortlessly, and almost without anyone noticing, whereas others fall back on the power of their position to enforce what they want.
Key skills from this session include the communication process, Manipulation vs. Influence and Persuasion, Techniques for Building Rapport and Active Listening. If you listen, your audience will usually tell you what and how they are thinking. You will discover ways to build rapport and maintain relationships and steps to assert your voice in order to get your viewpoint across without offending others.
Session 3: Personal Grooming For Elegance
Self Grooming is not vanity. In fact, proper grooming takes the ‘spotlight’ away from yourself. People can pay attention to you, and what you’re saying and REALLY get to know you as a person. They are not going to think, ‘Gosh, her hair looks untidy.’ Or try to politely look away when he/she notices your dirty fingernails. Personal grooming is about presenting yourself in the best possible way. The main objective of this session is to emphasize the importance of personal hygiene and good grooming on the job. By the time this session is over, you will be able to understand the importance of personal hygiene and good grooming on the job; identify necessary personal hygiene habits; identify good grooming habits; and present a positive, professional image at work.
Session 4: Unleash Your Creative Genius
How is it that some people always seem to be able to generate new ideas and think creatively, and others seem to struggle to do so?
Regardless of whether you view yourself as a creative type or not, you can learn some useful skills and techniques which will enable you to tap into that creative ‘right brain’ thinking and bring a new perspective to innovation, problem-solving and managing change. In this course, you will be provided with the tools necessary to become an inventive, creative thinker and problem solver.
Session 5: Power up Your Memory
Do you often forget names and other important information? This session will ensure that you never forget a name, face or date, and always make a memorable impression. Learn the advanced memory techniques embraced by many leaders in their own fields, worldwide.
In a business environment it often means the difference between making a good impression and not. Being able to recall information effortlessly in meetings, presentations, conversations and conferences will give you confidence and impress others. In this interactive memory training you will learn ground breaking memory techniques, proven to push your memory to an entirely new level.
Session 6: First Things First – Be Productive with Your Time
During this presentation he will explore the role of time management in the optimisation of personal and professional efficacy. Focusing on a number of key principles, it will present tools that can be utilised for the purposes of saving time and for furthering self-development. A holistic, goal-oriented, reflective approach to the management of time will be proposed. In doing so, the session will focus on the balance required in managing of the most fundamental of all resources: Time.
Session 7: Emotional Intelligence – Manage Your Emotions and Improve Your Relationships
Many of us find it increasingly difficult to connect in the modern world, both with ourselves and others. An important factor in our ability to successfully connect is emotional intelligence (EQ). Emotional intelligence is the ability to identify, use, understand, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict. This ability also allows us to recognize and understand what others are experiencing emotionally. This recognition and understanding is, for the most part, a nonverbal process that informs thinking and influences how well you connect with others.
When it comes to happiness and success in our relationships, career and personal goals, (EQ) matters just as much as the more well known, intellectual ability (IQ). We need emotional intelligence to turn intention into action, in order to make informed decisions about the things that matter most to us, and to connect to others in productive and nurturing ways.

Methodology

Interactive Presentation and activities

Course Leader

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Investment

In house training is available. Please click HERE

For Public Program *All payment MUST be before the course commence

Training Fees : RM 2800.00

(Fee inclusive of GST, Buffet Lunch, Refreshment, Welcome Pack, Training Materials Certificate of Achievement)

Certificate
Upon successful completion of this program, you will receive a Certificate of Achievement.
Certificates are distributed on the final day of the program.

Payment mode:

Please make payment to:

Success Edge MAY BANK A/C#: 514440110078

Venue

Hotel Istana, No 73, Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia